Refund policy

1. Wheely.co.nz Ownership
• Wheely.co.nz is owned and operated by Direct Whole Sale Autos Limited (Trading as Wheely).

2. Return Address & Contact
• Return Address: 51–53 Vaughan Road, Ngapuna, Bay of Plenty, Rotorua 3010, New Zealand.
• Email: support@wheely.co.nz.
• Phone: 0800 943 359, 027 894 3359

3. 7-Day Return Policy
• We offer a 7-day return policy for valid reasons (e.g., defective, incorrect, or significantly not as described).
• Change of mind returns are not accepted.

4. To Be Eligible
• Item must be unused, in original condition.
• Must include tags, packaging, and proof of purchase.
• Must be authorized in advance via support.

5. Non-Returnable Items
• Tyres that have been mounted, installed, or driven on.

6. Return Process
• Contact support@wheely.co.nz or call 0800 943 359, 027 894 3359
• If approved, return instructions will be provided.
• Customers are responsible for arranging and paying for return shipping unless the item is faulty or incorrect.

7. Refunds
• Refunds are only issued after inspection.
• If item fails inspection, no refund will be given.
• Customer must arrange pickup of rejected items.

8. Exchanges
• Please follow return steps, then place a new order.

9. Damaged or Incorrect Items
• Report issues within 48 hours of delivery.

10. Refund Timeline
• Approved refunds will be processed within 10 business days.
• Contact support if not received within 15 business days.